Finc Win Privacy Policy — How We Keep Your Information Safe

1 Introduction

Finc Win ("we", "us") is an online gaming platform serving players in Bangladesh. We believe your privacy is a fundamental right — not just a compliance checkbox. That is why we are fully transparent about how we handle your data.

This privacy policy explains what information Finc Win collects, why it's collected, how it's used, and what steps you can take to control your own data. By using our website or app, you are considered to have agreed to this policy.

2 What Information We Collect

Finc Win only collects information that is necessary to operate the platform and deliver its services. We do not collect data beyond what is needed.

3 How We Collect Your Information

Finc Win collects data in several ways. Here is what you should know about each method:

• Directly from you: Information you provide when filling out the registration form, making a deposit or withdrawal, or contacting our support team.
• Automatically: Technical data is collected through cookies and tracking technologies while you use the platform.
• From your payment provider: Transaction confirmation details once a bKash or Nagad transaction is completed.
• From verification services: Limited verification data shared through trusted third parties when identity verification is required.

We do not collect any information from social media or other platforms without your consent.

4 How We Use Your Information

All collected data is used strictly for specific, legitimate purposes. Here's how Finc Win uses your information:

• To create, verify, and manage your account
• To process deposits, withdrawals, and bonuses
• To contact you about important matters (transaction confirmations, security alerts)
• To prevent fraud, money laundering, and illegal activity
• To improve your gaming experience and show you relevant offers
• To promote responsible gaming and identify at-risk behaviour patterns
• To comply with applicable laws and regulations
• To troubleshoot technical issues and maintain platform stability

5 Data Sharing Policy

Finc Win does not share your personal data with any third party — with a few limited exceptions:

• Payment processor: Necessary information is shared with bKash and Nagad to process transactions. They operate under their own privacy policies.
• Identity verification services: Only limited information is shared with licensed verification services as part of the KYC (Know Your Customer) process.
• Legal Obligations: We may be required to share data in response to a court order or a lawful request from a government authority.
• Fraud prevention: In cases of serious fraud or criminal activity, relevant authorities may be notified.

All partners are bound by contractual confidentiality obligations. They may only use data for specified purposes and nothing beyond that.

6 Cookies Policy

Finc Win uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential Cookies: Used to maintain login sessions, security verification, and core platform functionality. These cannot be disabled.
• Performance cookies: Collects analytics data to understand which parts of the platform are used most.
• Preference cookies: Remembers your language, theme, and other preferences so you don't have to set them up every time.

You can manage cookie settings in most browsers. Please note that disabling essential cookies may cause certain platform features to stop working.

7 Data protection measures

Finc Win uses industry-standard technologies and practices to keep your data secure. Our security measures include:

• 256-bit SSL encryption: All data transmitted via the website and app is encrypted.
• Secure data centers: Data is stored on servers protected by both physical and digital security measures.
• Access Control: Only authorized personnel have access to specific data.
• Regular security audits: Regular audits and penetration testing are carried out to identify system vulnerabilities.
• Two-factor authentication: Add an extra layer of security to your account.
• Suspicious activity monitoring: Automated systems monitor for unusual logins and transactions 24/7.

8 Data Retention Period

Finc Win does not keep your data longer than necessary. Retention periods depend on the type of data and the purpose it was collected for:

• Account Information: For the duration your account is active and for a minimum of 5 years after closure, as required by law.
• Transaction records: Up to 7 years — as required by financial regulatory authorities.
• Communication logs: Support conversations for up to 2 years.
• Technical Logs: Security logs for up to 1 year.
• Marketing preferences: Updated immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymised in a way that makes identification impossible.

9 Your Rights

You have a number of rights regarding your personal data on Finc Win. Learn more below:

10 Minor Protection

Finc Win strictly does not serve anyone under the age of 18. We never intentionally collect personal data from minors.

• Age verification is mandatory at the time of registration.
• If a user is suspected to be under 18, their account will be suspended immediately.
• If we become aware that any data belonging to a minor has been collected inadvertently, it will be deleted immediately.
• Parents can raise concerns about their child's account by support@fincwin.wsto get in touch with us.

11 Privacy Policy Changes

This policy may be updated due to changes in technology, law, or business operations. When significant changes occur:

• An SMS will be sent to your registered mobile number.
• You will be notified when you log into the platform.
• The "Last Updated" date at the top of the page will be revised.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@fincwin.ws
• Live chat: Contact us directly after logging into the platform
• Response time: Within 24 hours (email) / Within 5 minutes (live chat)